Restaurant General Manager

Veho Hospitality Group is a dynamic group committed to elevating the dining experience through unique restaurant concepts. We are URGENTLY seeking to hire a full-time General Manager to serve as an integral part of our rapidly growing team. This is a permanent, full-time position offering an opportunity to work in a fast-paced environment with growth potential for the right candidate.

ABOUT THE COMPANY: 
At VEHO Hospitality Group, we believe in the power of unreasonable hospitality, where creating magic for every guest is at the core of what we do. Our General Managers are more than just leaders—they are visionaries, responsible for shaping the guest experience, cultivating a culture of self-responsibility and continuous improvement, and ensuring that the team is empowered to perform at the highest levels. Our mission is to provide more than a meal—we create unforgettable experiences by focusing on the little details and making sure everyone on the team operates as a leader. 

ABOUT THE POSITION: 
The General Manager (GM) is the heartbeat of each restaurant unit, responsible for overseeing all day-to-day operations and ensuring the seamless execution of both front-of-house (FOH) and back-of-house (BOH) activities. They embody the company’s core values of self-mastery, hospitality, data-driven leadership, and guest experience. The GM will create a team environment where conflict and tension are seen as opportunities for growth, and every interaction with a guest or team member is treated as a chance to create a memorable, magical moment. 

The GM will oversee the 11 core areas of restaurant operations and ensure that every aspect of the restaurant runs efficiently, profitably, and according to the high standards of hospitality we demand. 

PRIMARY DUTIES:

• Create a culture of hospitality that goes beyond the norm, ensuring every guest feels valued and special. 
• Train and empower the team to create “magical touchpoints” with customers, from the first greeting to the farewell. 
• Constantly monitor the guest experience through data and feedback, implementing improvements that exceed expectations. 
• Lead by example with a focus on self-responsibility, ensuring that each team member takes ownership of their role. 
• Cultivate a team where everyone is seen as a leader, fostering a sense of belonging, purpose, and over achievement. 
• Actively work to develop future leaders within the team, ensuring clear pathways for growth and career advancement. 
• Use data analytics to monitor key performance indicators (KPIs) such as sales, guest satisfaction, labor efficiency, and inventory management. 
• Leverage data to identify trends, predict challenges, and make proactive adjustments to operations. 
• Provide weekly and monthly reports to upper management on operational performance, guest feedback, and financial health. 
• Ensure the restaurant meets or exceeds budgeted sales, profitability, and cost control goals. 
• Oversee all financial aspects including daily cash flow, payroll, labor costs, and food/beverage cost percentages. 
• Implement effective inventory and waste control measures to minimize costs without compromising guest experience or quality. 
• View conflict and tension as opportunities for growth—whether it’s a guest complaint or an internal challenge. 
• Empower the team to take ownership of mistakes and see them as opportunities for improvement, implementing quick solutions while fostering accountability. 
• Oversee both front-of-house (FOH) and back-of-house (BOH) operations, ensuring consistency in quality and service. 
• Collaborate with the BOH Manager and Director of Culinary Innovation to maintain high culinary standards and flawless execution. 
• Ensure all FOH team members are trained to follow service standards and deliver an exceptional guest experience. 
• Ensure all team members are thoroughly trained on Standard Operating Procedures (SOPs) for opening, closing, service standards, and safety protocols. 
• Continuously update SOPs to reflect new strategies, systems, and improvements in operations. 
• Manage relationships with vendors to ensure quality, timeliness, and cost efficiency. 
• Collaborate with partners and stakeholders to build strategic alliances that enhance the guest experience and drive profitability. 
• Ensure every guest interaction reflects the brand’s core values and elevates the restaurant’s image. 
• Collaborate with the marketing team to execute campaigns that align with the restaurant’s goals and values. 
• Use guest feedback data to inform marketing decisions and improve customer retention strategies. 
• Play a key role in the expansion of new units, ensuring operational standards are met across all locations. 
• Provide insights and suggestions to upper management about scaling operations without compromising hospitality or quality. 
• Ensure the restaurant adheres to all health, safety, and employment regulations. 
• Maintain an environment of safety and compliance across all operations, including food safety, labor law adherence, and internal safety protocols. 

ABOUT YOU:

• Driven & experienced restaurant leader with a proven track record in high volume operations
• Strategic thinker who understands how to balance data-driven decision-making with an unwavering commitment to hospitality.
• Lead by example, fostering a culture of accountability, growth, and empowerment within your teams. 
• Inspire and develop future leaders, ensuring that each restaurant not only meets but exceeds expectations in service, profitability, and team engagement. 
• Proactive, solutions-oriented and thrive in a setting where leadership means more than just managing, it means inspiring, innovating and executing at the highest level. 
• Deep understanding of both front-of-house and back-of-house operations, you're ready to take on the challenge of overseeing multiple locations while upholding the high standards of the Veho brand.
• Passionate about hospitality, operational excellence and leading with purpose.
• High attention to detail with strong organization and time management skills
• Reliable and on time
• Spanish-speaking skills are a huge plus but not required

SKILLS/ KNOWLEDGE:

• Strong interpersonal and communication skills
• Ability to prioritize tasks and manage deadlines effectively
• A team player with a proactive approach to problem solving
• Strong analytical and critical thinking abilities
• Good organization and self-management skills

ENVIRONMENT & SCHEDULE:

Climate-controlled restaurant environment.

Full-time position

WHAT'S IN IT FOR YOU?

• The opportunity to lead and manage multiple restaurants across multiple brands under the Veho Hospitality Group umbrella, gaining invaluable multi-unit leadership experience.
• A competitive salary and comprehensive benefits package that reflects your expertise and impact.
• Paid vacation and holidays ensuring you have the time to recharge and enjoy life outside of work.
• A dynamic, fast-growing hospitality group where innovation, creativity, and leadership are valued and rewarded.
• A collaborative work environment that fosters professional growth, with opportunities to develop your skills, mentor future leaders, and advance within the company.
• The chance to be part of a passionate and driven team that is redefining hospitality through exceptional service and visionary leadership. 

Additional inquiries and questions can be emailed to Melissa Welch at info@beyondhrllc.com

Based in New Orleans, Louisiana, & West Palm Beach, Florida, Veho Hospitality Group offers a competitive salary with excellent benefits, 401(k), and a positive work environment. It is the policy of Veho Hospitality Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Veho Hospitality Group will provide reasonable accommodations for qualified individuals with disabilities.

ABOUT BEYOND HR, LLC:

Beyond HR, LLC is a Human Resources consulting firm that partners with small and medium-sized businesses to provide human resources and hiring support. Our goal is to identify and retain the best potential candidates for our clients that the market has to offer.